ACCESSIBILITY REQUIREMENTS: Many of our rental items are very large and heavy. For that reason, all deliveries are for "standard" garage, front or backyard, truck accessible property and/or 1st floor businesses. Stairs, steps, locations that require the use of an elevator, grades more than 5%, setup area that is more than 200 feet from vehicle unload area, or access with less than 4′ clearance are considered difficult setups and should be disclosed prior to booking. Failure to disclose may result in additional charges, reduced rental period and/or cancellation of event.

ELECTRICITY REQUIREMENTS: Providing adequate electricity is solely the client's responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), than a Generator will be required.

Don't get caught without enough power - Don't underestimate the power of power. View our generator chart.

Most of our rides, games and concessions are powered by electricity, a lot of electricity. In fact we require a dedicated circuit for each item you rent. The reason is simple, without adequate power your event may not turn out the way you want. The most common mistake people make is confusing a circuit with a plug. This article will give you the basics on how to ensure power requirements are met. The electrical requirements for each item can be found on your contract and on each product page of this web site. The number of dedicated circuits needed for each item is listed as:

Electricity: Requires 2 dedicated 15/20 Amp Circuit(s)

This is the number of dedicated circuits needed for that item. In this example, you will need to provide 2 dedicated circuits for the item to work properly.

What is a dedicated circuit? A dedicated circuit is set aside with a specific purpose, with its own circuit breaker in your electrical box. A dedicated circuit is intended for use with a single appliance only. No other appliances will be plugged into or utilize the energy from this circuit, making it “dedicated” to that single appliance. Dedicated circuits ensure major appliances that draw a lot of electrical current are able to access the energy they need without overloading your system, blowing a fuse or tripping a circuit breaker. More information on dedicated circuits can be found online or by clicking here.

Marking outlets – The best way to ensure your rides and games will not experience down time due to inadequate power is to label the outlets. If your breaker box was labeled by the electrician who installed it, you should be able to figure out which outlet goes with each circuit. If it's not labeled you will need to use a circuit breaker finder. Once you figure out which outlets go with which circuit, label them as such.

Outlets must be within 75′ of the setup area. We will provide up to 50′ of extension cord for each inflatable. Connecting multiple cords is not recommended and may result in blown fuses.

Don't meet power requirements? Don't worry; we have you covered! Charlotte Party Rentals rents generators. Let us take care of all your power needs.

We will make every effort to accommodate any situation, but ultimately these should be handled before the delivery.

SPACE: It is the Customer's responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit (See Our Tent Sizing Chart for Your Reference). As per Tent Regulations, there needs to be a 10 foot buffer zone around the entire Tent. If, upon delivery time, Charlotte Party Rentals discovers there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental. Hills or slight inclines in setup location should be a maximum of 5 degrees.

SITE PREPARATION: Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. A clear path to the set up area is required. In order to expedite service we need to be able to get in and out as easy as possible. It is not our responsibility to rearrange furniture, move garbage cans or pick up anything to be able to set up for your party. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional delivery fee. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time, in which case a delivery fee might be applied.

Strictly, no any forms of cooking are allowed within the tent setup as this may cause the Tent Top to melt or get burned. Cooking devices and other flammable materials should be placed 10 feet away from Tent Setup Location. Damage or Replacement Fee will be charged to the Client which is equal to the material cost if this guideline has been violated.

UNDERGROUND UTILITIES: Please be ready to inform driver of the existence of any underground utilities (i.e. phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation.

SETUP WITH WATER BARREL: Water Source should be within 75 feet from the setup location and has to be a Garden Pipe for Hose connection (We will be providing the Garden Hose)

SETUP WITH STRING LIGHTING: Power Source should be within 75 feet from the setup location (We will be providing the Extension Cords).

Q: How much space do I need for a tent?

A: All our tents require stakes pounded into the ground to safely secure the tents. Typically, stakes will be set anywhere from 5 to 10 feet away from the tent. This can add as much as 20 feet to the overall dimension of the tent. Our staff can provide specific dimensions based on your tent. As a general rule, you should add 10 to 12 feet to each dimension of the tent. For example, a 40’ x 60’ tent may require an area 52’ x 72’.

Q: Can you install a tent on asphalt or concrete? On a patio or deck?

A: Yes we can. We offer a wide variety of sizes and types of tents that can be installed in many locations. Any of these scenarios requires a site visit by our staff to measure and determine the feasibility of a safe installation. You may also initially send us a photo to assess your venue.

Q: Can tents be installed in cold weather?

A: Yes. We can and do install tents throughout the winter for many types of events. Tents can be completely enclosed and heated as necessary to provide a welcoming outdoor event space. However, weather is a very important factor, particularly in cold weather installations. Please contact our Events Specialist in advance to properly address cold weather tent issues.

Q: Can I install a tent myself?

A: All our tents are professional grade and require installation by skilled installers as required by our insurance. Having a tent installed by a trained crew of installers also ensures a safe installation that only serves to benefit your guests and your event.

Q: Can I cook under or near a tent?

A: Cooking under or near any of our tents is strictly prohibited. While the tents are fire resistant, they are susceptible to damage from heat and smoke. Customers are solely responsible for any damage from cooking equipment, fireworks, explosives, fire pits, bonfires or other fire sources.

TABLES & CHAIRS: Setup of these items is entirely the Client's responsibility. There is an additional $1/Table and $0.50/Chair Setup Fee should you want Charlotte Party Rentals set them up for you. We ask that the items be prepared for pick-up just as they were dropped off; that is to say that all tables, chairs and tents should be folded and stacked as they were dropped off.

SPECIAL LINEN INSTRUCTIONS: Customers are responsible for damages from stains and misuse (mildew, burns, wax, tears, writing, etc.) to Linen. Shake off all debris and make SURE Linen is dry before bagging to prevent staining and mildew (Linen should not be left wet more than 6 hours). Linens are not to be used: as a rag, for mopping, or drop-cloth. In general, “Treat these Linens as if they were your own.” You will be charged full replacement cost for Linen returned damaged. Charlotte Party Rentals provides a cloth bag for returning soiled linen. Replacement Cost is 5 times the rental cost.

Extension Cords: Charlotte Party Rentals Setup Team provides cords with 75 feet length.

Garden Hose: Charlotte Party Rentals Setup Team provides hose with 75 feet length.

We will make every effort to accommodate any situation, but ultimately these should be handled before the delivery. When planning your event, be sure to look at the minimum required space for each of your inflatables. Some inflatables are quite large. The space required can be found on your contract or our web site,www.charlottepartyrentals.net, and is displayed as “Space Needed: 30’L x 20’W x 17’H”

The first number is the required length needed. The second number is the width and the third number is the height. Remember these are minimum requirements, if you are renting several inflatables & tents you will also need space for your guests to stand and walk around.

Charlotte Party Rentals is happy to assist you plan your event, if you are concerned with space we can create a mock up, free of charge.

SPACE: It is the Customer's responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit (See Our Tent Sizing Chart for Your Reference). As per Inflatable Regulations, there needs to be a 3 foot buffer zone around the entire Inflatable. If, upon delivery time, Charlotte Party Rentals discovers there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental. Hills or slight inclines in setup location should be a maximum of 5 degrees.

SITE PREPARATION: Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. A clear path to the set up area is required. In order to expedite service we need to be able to get in and out as easy as possible. It is not our responsibility to rearrange furniture, move garbage cans or pick up anything to be able to set up for your party. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional delivery fee. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time, in which case a delivery fee might be applied.

Inflatables can be setup on grass, concrete, asphalt, hardwood, or sand - setup cannot be on mud/dirt, rocks, any sharp objects, water or pool. The yard must be free of pet debris before the bounce house will be set up. The cleanliness of our product is a top priority! Try to pick up pet debris the night before your party and hose off the area. An additional cleaning fee will be applied if any pet waste is found on the rental equipment.

Water slides require a Water Source within 75 feet range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area, if customer wishes to place mats for extra cushion, they need to provide it during the delivery time. Water should be turned off when the water slide or slip n slide is not being used.

Water is not allowed on units that are not Water Slides. Maintaining the cleanliness of a unit is a top priority. The fact is regular bounce houses are not meant to have water on them. They are not equipped to keep water from getting into the unit which can produce mildew and damage. If it is found that a unit was used with water without our consent you will be charged a cleaning service fee appropriate to the repair and no less than $100.

Not following any of these rules could result in cleaning fees of no less than $100.00 or replacement fees of no less than $500.00. Our drivers have final say in all set ups. If it is determined that an area is not clean or could cause an inflatable damage then Charlotte Party Rentals has the right to decline service.

Setup Guidelines

  1. Every inflatable has at least one inflation tube that is attached to a motor/blower; all other inflation tubes need to be securely fastened so air doesn’t escape. Motor/blower needs to be on at all times.
  2. Every inflatable has at least four anchoring points; some slides or larger inflatables will have at least two more to secure it from tipping over.
  3. Every inflatable has a safety plaque that needs to be read and followed by attendants and users.
  4. Some inflatable have Velcro’s and zippers, these need to be closed and fastened at all times.

Motor/Blower

  • Motor/blower needs to be on at all times.
  • If motor/blower turns off the inflatable will lose air and collapse.

Potential Problems that can cause under-inflation

  • If there are any leaves or debris blocking the air suction.
  • If inflation tube is not securely tightened to blower.
  • Using extension cords over 100 feet long.

Electricity Requirements

  • Electricity outlets need to be available near setup location or a Generator is required.
  • Electricity outlets being used should be able to hold 7-15 Amps and 115 Volt power.
  • Generator – should be at least 3,500 Watt rated power. Required for park orders.

Potential Problems that can cause electricity power to short

  • If there are other appliances being used on the same electricity outlet or breaker.
  • If gas in the generator runs out.
  • If electrical cord has been taken out of the outlet.
  • If motor/blower switch has been turned off.

Water Inflatables or Games

  • Need to be setup near a water supply/water hose
  • Water Slides being setup on concrete/asphalt might cause a hard landing in the pool. Customers wanting a cushion to be placed under pool should provide one during setup.

During Dunk Tank use, no one should be standing in the path of the ball to the target.

Q: Do you deliver and set up the inflatables?

A: Yes, we handle the delivery, setup and pick up for all inflatable games; however, delivery of tables, chairs and tents is only "curbside delivery". We will coordinate with you for the delivery and pickup times so the products are set up before your event starts and picked up after your event finishes.

Q: How many hours do we get the equipment with each rental?

A: Every bouncer rental is for 4 hours. Additional hours may be purchased for $10 per hour. Some equipment, such as photo booths, are an hourly charge, based on the cost of the equipment and supplies.

Q: Can Charlotte Party Rentals provide an attendant to supervise the bouncer?

A: Yes, please ask for this additional service when you reserve your equipment.

Q: How much time prior to the event does Charlotte Party Rentals set up?

A: We generally set up 30 minutes to a few hours before the party start time. Your rental charge is for the party time only!

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