Q: Can I make changes to or cancel my rental order?
A: We try our best to accommodate requests to add items to an order up until the time we load your order for delivery. Additions are based on availability, so please don't wait if you know you need something added to your order. Cancellation of reserved items may not result in a refund. Significant reductions in orders within 72 hrs of delivery may result in additional charges. Please contact us as soon as possible with changes and or cancellations to your order. We will normally be in touch 2-4 weeks prior to your event date to confirm your order, but you can always call or email us sooner.
Q: What is your rain and wind policy?
A: If it is raining, we will not set up inflatables. If it is too windy we will not set up an inflatable. If weather conditions change after setup, no refunds will be granted. Unfortunately, we cannot predict or control the weather, but we wish we could!
Q: What is your cancellation policy?
A: If you must cancel your reservation for any reason, we require you give us a 14-day notice before your event day. To view our full cancellation policy please view our Terms and Agreements.
All customers are required to pay at least a 50% deposit to hold a party date. All deposits are NON-REFUNDABLE. Deposit will be held for future customer use as a "rain check". Rain check is non-transferable. Amounts paid over and above 50% deposit are non-refundable as well.
If a customer decides to cancel their reservation, they must do so 7 days before their reservation day. If customer cancels their order 7 days prior to the event, a cancellation fee of 100% of the rental total will be applied.
If the customer cannot get a hold of the company, or has called after business hours, it is still the customer's responsibility to leave a message in the company's messaging system about cancelling their reservation or sending an email to [email protected] regarding the cancellation.
Charlotte Party Rentals reserves the right to cancel or postpone a party based on weather forecast. Any party on a date meeting the following forecast conditions may be postponed or cancelled by Charlotte Party Rentals or customer:
- Winds or wind gusts at or above 20mph
- Rain or precipitation at or above 50%
- Any other hazardous conditions
All forecast information will be referenced according to the NATIONAL WEATHER SERVICE We take safety very seriously. If we deem conditions to be hazardous to your guests or our equipment, we will advise you to cancel or postpone your event.
NO REFUNDS FOR WEATHER. STANDARD CANCELLATION POLICY APPLIES.
Hot or Cold Weather
Charlotte Party Rentals will not issue refunds or credits for weather being "too hot" or "too cold" during party. We will advise you based on our years of experience on which equipment works best for certain types of weather, but the final booking decision is the customer's.
Weather During Party
If there is rain forecasted below 50%, Charlotte Party Rentals will allow customer to decide whether or not to cancel or postpone party. Once equipment is delivered to customer, customer pays 100% of the rental cost - NO REFUNDS, NO EXCEPTIONS! Charlotte Party Rentals sells time rented not time used. If your guests only use the equipment for a few minutes due to weather, you pay the full balance regardless.
Charlotte Party Rentals wants everyone to enjoy our rental equipment and come back time after time for their party rental needs. We value safety! All event postponements or cancellations are done in the interest of all party guests. We will work collaboratively with you to figure out a best course of action for all changes to your party.