General Questions

Many of your questions can be answered here, in our FAQ! Please contact us with any addition questions and we will happily answer as prompt as possible.

Q: Is Charlotte Party Rentals insured?

A: Yes! Charlotte Party Rentals is a fully insured North Carolina Company We will provide a copy of the insurance policy upon request. Municipalities, schools, churches, and other venues may contact us in advance to make the proper arrangements. The lessee or using party shall be in charge of operation after receiving each unit. Party Time Events LLC DBA Charlotte Party Rentals is not responsible for any injuries occurring to lessee or to any persons using the leased units or equipment or to any damage to personal property. We also carry commercial auto and worker’s compensation insurance.

Q: Aren’t all Bounce Companies insured?

A: No, not every bounce company in North Carolina and South Carolina is insured. Do not use a company without insurance! Charlotte Party Rentals will not compromise when it comes to doing the right thing!

Q: How long have you been in business?

We have been providing inflatable, interactive games, and other party equipment rentals since 2006. View our About Us page for more information.

Q: How far in advance should I reserve?

A: Reserve AS SOON AS POSSIBLE! Our rental equipment books up very quickly! However, if you are in a bind and need a rental on short notice, just give us a call and we’ll do our best to accommodate you. We do not confirm your reservation until a deposit has been paid. We recommend you reserve about 1-2 weeks in advance. Please take note that Weekend Dates or Events fill up fast so it would be a good idea to reserve weeks ahead of time to ensure availability.

All our rental items are available on a first-come, first-serve basis. Some events may book as much as a year in advance. Popular dates may be fully booked months in advance. Contact our sales staff as early as possible to ensure the best availability for your event.

Q: How do I make a reservation?

A: You can call us at (704) 377-5867, you can Contact Us via our website, or you can email one of our sales representatives at Info@charlottepartyrentals.net. You may also book online 24 hours a day at our Online Store.

Q: Does Charlotte Party Rentals have a minimum order?

A: Yes. We have a $500 minimum order on all bookings.

Q: Is a deposit required?

A: Yes. You are required to make at least a 25% deposit on all rentals. All deposits and payments are non-refundable.

Q: How can I pay for my event? When is Full Payment/Balance Due?

A: You can pay your deposit using your debit or credit card. Your balance can be paid in cash, debit, or credit card. If you are a Company, Church, School, or other Organization please Contact Us for information on your payment options. No personal checks will be accepted. Final payment is due 2 Days before delivery of your rental equipments.

Q: Which credit cards do you accept?

A: Charlotte Party Rentals accepts Visa, MasterCard, Discover, and American Express.

Q: Do you offer discount, multi unit discount, and specials?

A: Yes we do offer them, but are unable to be combined with each other.

Charlotte Party Rentals reserves the right to charge additional fees for restricted delivery times, park deliveries, and distance charges. Charlotte Party Rentals does sell out most weekends and we cannot guarantee that all products listed on our website are available at all times. Charlotte Party Rentals may have delivery minimum charges on busy dates.

ONLINE RESERVATION: When reserving online, Order will not be confirmed unless customer goes through the checkout process and a deposit for 25% is processed. Once the deposit is processed a confirmation email will be automatically sent to confirm the rental.

RUSH ORDERS: Customers placing orders within 24 hours of the delivery time MUST call Charlotte Party Rentals offices at 704-3775867 to confirm rental since it is last minute. This confirmation call is required to have product prepared for rental and have driver assigned for delivery. Order may be cancelled if customer does not speak to anyone at Charlotte Party Rentals within the last 24 hours. It is advised to rent over the phone at 704-3775867 for last minute orders.

Q: How much assistance will I get from your sales staff?

A: Due to every event being unique our sales staff will do their best to tailor an order to meet the vision of your event. Please keep in mind that the more details you can give them, the easier it is for them to help bring that in to a reality. If you are unsure about a detail or have any questions, just ask. Some clients have all the details planned, while others are looking for input. We are here to assist you any way we can.

Q: What areas do you service & deliver to?

A: Our general service area is within 20 miles of the cities and towns we deliver to. Depending on the event size, we will travel beyond these areas. Please contact our expert Events Specialist at at 704-3775867 or info@charlottepartyrentals.net for an accurate quote for delivery and pickup services and to see if we will be able to deliver. For a full list of all cities we deliver to please view our Delivery Chart.

Q: Does Charlotte Party Rentals charge a Delivery & Pickup fee?

A: Yes, for tents, tables, chairs, concession machines, or carnival game orders that are not rented with an inflatable, Dunk Tank there is a minimum $95 charge for set up/take down. In addition, if the location of the event is greater than 20 miles from the warehouse there is an additional travel fee based on location. Overall, Delivery and Pickup fees are based on factors including distance, type of event and time of year.

Q: How to choose the delivery or staffed option that is right for you?

A: We ask that you are flexible with your setup and take down times if choosing drop off as your delivery option. Early setups and/or late pickups are common and there is no extra charge for the extra time. If your event is in a public venue like a park, you will need to choose either fully staffed or volunteer discount. We Deliver & Set Up - We offer two delivery options, this section will help you decide which is right for you. Select your delivery type during the quote process online or call (704) 377-5867.

Fully Staffed – We take care of everything. We will deliver and set up, then stay on site to run and organize all equipment. This is the most popular choice for corporate events or anyone who wants all inclusive equipments.

EVENT STAFF AVAILABLE – JUST ASK

Drop Off – We deliver and set up and then come back and take down. This is the most popular option for “back yard” or private parties and kids birthdays. 4 hour minimum or keep it all weekend, discounted multi day rentals available.

Q: What is "curbside delivery"?

A: "Curbside delivery" is strictly a drop-off of the items to the address requested. Setup of tables, chairs and tents is the responsibility of the renting party. We will drop off all items at the address requested and return to pick up the items. We ask that you prepare the items for pick-up just as they were dropped off; that is to say that tables, chairs and tents should be folded and put away as they were dropped off.

Q: Does Charlotte Party Rentals deliver to Parks?

A: Yes. However, there are busy dates when we do not deliver to parks. Park deliveries take extra time and cost to accomplish and therefore we cap the number of parks we take on in a day. This is the same concept as an airline selling out of first class seats or any other service company selling out of premium services.

Q: Can I pick up my own rental?

A: No. It is required that Charlotte Party Rentals do the delivery and pick up of all rentals.

Q: When will my rental order be delivered and picked up?

A: Our normal delivery is early morning day of event or the day before and pick up the day after your event. Inflatable Rentals can be picked up right after the event given that it is within our service hours. Our Events Specialist will contact you as your event approaches to confirm your order and schedule for delivery. We will do our best to accommodate specific delivery schedule needs. Please let our sales staff know of any restrictions as soon as possible. Extra fees may apply.

Q: Do I need to be there for delivery?

A: While in some cases it may not be required for you to be present at time of delivery, we strongly recommend that you or a trusted representative is present to ensure the delivery is made as needed for your event, including placement of tents or other items and that the delivery order is correct. Once a delivery is made the client is responsible for all items delivered. Additional fees will apply to multiple trips.

Q: What do I need to do to prepare for delivery and pickup?

A: Prior to delivery you should ensure the area is prepared.

  • Make sure there are no vehicles or other objects that may block direct access to the site for our delivery crews.
  • If you are renting a tent, the tent site should be free from any removable obstructions such as toys or furniture and clean from trash, debris and animal waste.
  • Be sure to complete any mowing or landscaping of the tent site in advance. Don’t forget to notify your landscaper of any schedule changes for that particular week.
  • All rental items should be prepared and left in the same manner in which they were delivered. For example, all items should be left UNDER the tent to protect them from the elements, all dishes rinsed and repacked in their containers and all linens dry and free from food waste. Our delivery crews will discuss any specific requirements for pickup and can answer any questions you have.

Q: Is it normal to tip the driver?

A: Yes, tipping is greatly appreciated by our drivers. Generally in the U.S. it is customary to tip 10%-15% for services based on the level of service. Party rentals are considered a service since you technically do not purchase anything nor pay sales tax because of it.