Q: Is Charlotte Party Rentals insured?
A: Yes! Charlotte Party Rentals is a fully insured North Carolina Company We will provide a copy of the insurance policy upon request. Municipalities, schools, churches, and other venues may contact us in advance to make the proper arrangements. The lessee or using party shall be in charge of operation after receiving each unit. Party Time Events LLC DBA Charlotte Party Rentals is not responsible for any injuries occurring to lessee or to any persons using the leased units or equipment or to any damage to personal property. We also carry commercial auto and worker's compensation insurance.
Q: Aren't all Bounce Companies insured?
A: No, not every bounce company in North Carolina and South Carolina is insured. Do not use a company without insurance! Charlotte Party Rentals will not compromise when it comes to doing the right thing!
Q: How long have you been in business?
We have been providing inflatable, interactive games, and other party equipment rentals since 2006. View our About Us page for more information.
Q: How far in advance should I reserve?
A: Reserve AS SOON AS POSSIBLE! Our rental equipment books up very quickly! However, if you are in a bind and need a rental on short notice, just give us a call and we'll do our best to accommodate you. We do not confirm your reservation until a deposit has been paid. We recommend you reserve about 1-2 weeks in advance. Please take note that Weekend Dates or Events fill up fast so it would be a good idea to reserve weeks ahead of time to ensure availability.
All our rental items are available on a first-come, first-serve basis. Some events may book as much as a year in advance. Popular dates may be fully booked months in advance. Contact our sales staff as early as possible to ensure the best availability for your event.
Q: How do I make a reservation?
A: You can call us at (704) 377-5867, you can Contact Us via our website, or you can email one of our sales representatives at [email protected] You may also book online 24 hours a day at our Online Store.
Q: Does Charlotte Party Rentals have a minimum order?
A: Yes. We have a $500 minimum order on all bookings.
Q: Is a deposit required?
A: Yes. You are required to make at least a 50% deposit on all rentals. All deposits and payments are non-refundable.
Q: How can I pay for my event? When is Full Payment/Balance Due?
A: You can pay your deposit using your debit or credit card. Your balance can be paid in cash, debit, or credit card. If you are a Company, Church, School, or other Organization please Contact Us for information on your payment options. No personal checks will be accepted. Final payment is due 2 Days before delivery of your rental equipments.
Q: Which credit cards do you accept?
A: Charlotte Party Rentals accepts Visa, MasterCard, Discover, and American Express.
Q: Do you offer discount, multi unit discount, and specials?
A: Yes we do offer them, but are unable to be combined with each other.
Charlotte Party Rentals reserves the right to charge additional fees for restricted delivery times, park deliveries, and distance charges. Charlotte Party Rentals does sell out most weekends and we cannot guarantee that all products listed on our website are available at all times. Charlotte Party Rentals may have delivery minimum charges on busy dates.
ONLINE RESERVATION: When reserving online, Order will not be confirmed unless customer goes through the checkout process and a deposit for 50% is processed. Once the deposit is processed a confirmation email will be automatically sent to confirm the rental.
RUSH ORDERS: Customers placing orders within 24 hours of the delivery time MUST call Charlotte Party Rentals offices at 704-3775867 to confirm rental since it is last minute. This confirmation call is required to have product prepared for rental and have driver assigned for delivery. Order may be cancelled if customer does not speak to anyone at Charlotte Party Rentals within the last 24 hours. It is advised to rent over the phone at 704-3775867 for last minute orders.
Q: How much assistance will I get from your sales staff?
A: Due to every event being unique our sales staff will do their best to tailor an order to meet the vision of your event. Please keep in mind that the more details you can give them, the easier it is for them to help bring that in to a reality. If you are unsure about a detail or have any questions, just ask. Some clients have all the details planned, while others are looking for input. We are here to assist you any way we can.