Facebook Frequently Asked Questions from Charlotte Party Rentals Customers

 

Frequently Asked Questions From Our Customers

 

General Questions

Does Charlotte Party Rentals Deliver, Setup & Take down Rental Items? How much fees do you charge for that?

Charlotte Party Rentals pricing includes FREE DELIVERY, SETUP AND TAKE DOWN of the following rental conditions:

(1) BASIC TENT PACKAGE – includes FREE Delivery-Setup-Takedown of CPR Tent, Tables (linens/cover not included), Chairs and Lighting (Perimeter Style).

(2) ALA CARTE TENT RENTALS – includes FREE Delivery-Setup-Takedown of CPR Tent. Other items needing setup, has to be priced accordingly.

This applies to Quotes or Orders that meet Our Minimum Order Amount and is within 20 miles radius from Our Warehouse (724 Montana Dr, Ste J Charlotte NC 28216 - 5 minutes away from Uptown Charlotte). We will just have to make some price adjustments if the Quote or Order falls below this by adding Delivery Fee (for locations that is 21 miles and up) or a Delivery Fee.

What areas do you service & deliver to?

Our general service area is within 20 miles radius from our Warehouse which is located at 724 Montana Dr, Ste J Charlotte NC 28216 (5 minutes away from Uptown Charlotte). Depending on the event size, we will travel beyond these areas. Please contact our expert Events Consultants at 704-377-5867 or at [email protected] for an accurate quote for delivery and pickup services and to see if we will be able to deliver. For a full list of all cities we deliver to, please view our Delivery List below or visit our Delivery Map.

NORTH CAROLINA: Albemarle, Belmont, Charlotte, Concord, Cornelius, Davidson, Gastonia, Harrisburg, Hemby, Hemby Bridge, Hickory, Huntersville, Indian Trail, Kannapolis, Lake Norman, Lake Wylie, Lincolnton, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Salisbury, Shelby, Spencer, Stallings, Statesville, Wadesboro, Waxhaw, Weddington, Wesley Chapel.

SOUTH CAROLINA: Blacksburg, Chester, Clover, Fort Mill, Gaffney, Lake Wylie, Lancaster, Lando, Hageland, Springdale, Rock Hill, Tega Cay.

How much assistance will I get from your Event Consultants?

Due to every event being unique our Event Consultants will do their best to tailor an order to meet the vision of your event. Please keep in mind that the more details you can give them, the easier it is for them to help bring that into a reality. If you are unsure about a detail or have any questions, just ask. Some clients have all the details planned, while others are looking for input. We are here to assist you any way we can.

How far in advance should I Reserve?

We recommend that you reserve AS SOON AS POSSIBLE! Our rental equipment books up very quickly! However, if you are in a bind and need a rental on short notice, just give us a call and we'll do our best to accommodate you. We do not confirm your reservation until a deposit (50%) has been paid. We recommend you reserve about 2-4 weeks in advance. Please take note that Weekend Dates or Events fill up fast so it would be a good idea to reserve weeks ahead of time to ensure availability.

All our rental items are available on a first-come, first-serve basis. Some events may book as much as a year in advance. Popular dates may be fully booked months in advance. Contact our Event Consultants as early as possible to ensure the best availability for your event.

How do I make a Reservation?

There are several ways that you can secure in your Rental Inquiries to convert them into Rental Orders.

(1) You can call us at 704-377-5867 and speak with one of our Event Consultants

(2) You can Contact Us via our website or you can email one of our Event Consultants at [email protected]

(3) You may also book online 24 hours a day at our Online Store

(4) When you already have the copy of Our Online Event Quote on your Email that is sent by one of our Event Consultants, you should be able to click the link to BOOK, SIGN AND PAY and you should be all good to go.

Does Charlotte Party Rentals have a Minimum Order Amount?

Yes. Currently We have an $850 minimum order on all bookings. On some conditions, we may be able to accept those that fall a little below this amount depends on the following conditions: location, flexibility of the delivery and pickup schedule and the amount of event we have booked for that week.

How can I pay for my event? Is a deposit required? When is Full Payment/Balance Due?

You can pay your deposit using your debit or credit card. You are required to make a non-refundable deposit of 50% on all rentals. Your balance can be paid in debit or credit card as well. If you are a Company, Church, School, or other Organization please Contact Us for information on your payment options. No personal checks will be accepted. Balance is due 7 Days before the delivery of your rental equipment.

Which credit cards do you accept?

Charlotte Party Rentals accepts Visa, MasterCard, Discover, and American Express.

What is Your Re Scheduling or Cancellation Policy?

Cancellation after confirmation, for any reason will result in forfeit of deposit. Please be aware, due to limited quantities of products and availability of all services, once an order has been placed, deposits are non-refundable. In any event the client cancels a rental order fourteen (14) days prior to their event date, only 25% of the monies paid, excluding the initial 50% deposit, is refundable or transferable. If the client cancels the event within fourteen (14) days of the event date, 100% of monies paid is forfeited. This policy can only be waived if the reason for rescheduling or cancellation is due to a Hurricane Weather Warning.

Can I go to your warehouse and pick up my own rental?

No, currently Our Warehouse is for storage and maintenance purposes only. We do not have a showroom yet and it is required that Charlotte Party Rentals do the delivery and pick up of all rentals. Our industry grade heavy duty tents must be setup by Our professionally trained staff only.

How long have you been in business?

We have been providing Tents and other Event equipment rentals since 2006. View our About Us page for more information.

Is Charlotte Party Rentals insured?

Yes! Charlotte Party Rentals is a fully insured North Carolina Company. We will provide a copy of the insurance policy upon request. Municipalities, schools, churches, and other venues may contact us in advance to make the proper arrangements. The lessee or using party shall be in charge of operation after receiving each unit. Party Time Events LLC DBA Charlotte Party Rentals is not responsible for any injuries occurring to lessee or to any persons using the leased units or equipment or to any damage to personal property. We also carry commercial auto and worker's compensation insurance.

Delivery And Pickup Questions

When will my rental order be delivered and picked up? What is your onsite operation hours?

Our Onsite Hours of Operation for Delivery & Pickup is between Mondays to Fridays 9am to 4pm only. Most of the events happen on weekend, depending on the number of Orders we have for the week, we normally can deliver as early as Tuesday or Wednesday. Generally, we can go out and set up Our Tents 3-4 days prior to actual use to accommodate all requirements. We will do our best to accommodate specific delivery and pickup schedule needs. Please let our Event Consultants know of any restrictions as soon as possible. Extra fees may apply for time specific requests.

Do I need to be there for delivery?

While in some cases it may not be required for you to be present at time of delivery, we strongly recommend that you or a trusted representative is present to ensure the delivery is made as needed for your event, including placement of tents or other items and that the delivery order is correct. Once a delivery is made the client is responsible for all items delivered. Additional fees will apply to multiple trips. During Our Booking Process, we normally require you to provide your site image or photo with markings on where you want the tent and other rental items to be placed. We can use this as reference or guide in case you cannot be there during our setup. But this reference will still be subject to Our Professional Tent Installers.

What do I need to prepare for delivery and pick up?

Prior to delivery you should ensure the area is prepared. Make sure there are no vehicles or other objects that may block direct access to the site for our delivery crews. The tent site should be free from any removable obstructions such as toys or furniture and clean from trash, debris and animal waste. Be sure to complete any mowing or landscaping of the tent site in advance. Don't forget to notify your landscaper of any schedule changes for that particular week.

All rental items should be prepared and left in the same manner in which they were delivered. For example, all items should be left UNDER the tent to protect them from the elements, all linens dry and free from food waste. Our delivery crews will discuss any specific requirements for pickup and can answer any questions you have.

Is it normal to tip the driver?

Yes, tipping is greatly appreciated by our drivers. Generally in the U.S. it is customary to tip 10%-15% for services based on the level of service.

Rental Protection Plan Questions

What is a Rental Protection Plan?

Charlotte Party Rentals' Peace of Mind Rental Protection will limit your responsibility for rented items that are accidentally damaged or stolen. In the past, renters could be held liable for hundreds or even thousands of dollars for damages to rental equipment. With Peace of Mind Rental Protection, this liability can be avoided.

Does it cover vandalism or theft?

Yes. Charlotte Party Rentals' Rental Protection Plan will limit your responsibility for loss due to vandalism or theft, however a $2500 deductible will apply. Prompt notification to law enforcement authorities and Charlotte Party Rentals is required.

How does Rental Protection Plan differ from LDW?

Loss Damage Waiver (LDW) plans vary widely from company to company. Many are misleading and offer little or no benefit to the consumer. Charlotte Party Rentals has a reputation built on over a decade of experience. We wanted to ensure that our plan was different. Owner and founder of Charlotte Party Rentals, demanded that the plan would be one of quality and substance. By design, the Rental Protection Coverage provides real benefits by limiting the renter's potential for large unexpected expenses and is one of the only plans in the industry that provides coverage for theft and vandalism.

How much does it cost?

The cost of Charlotte Party Rentals' Rental Protection Plan is a value at only eight percent (8%) of the rentals total.

Is it optional?

If you have insurance that covers rented equipment and choose not to take advantage of the Rental Protection Plan, simply instruct your insurance company to send us a Certificate of Insurance that identifies Charlotte Party Rentals or Party Time Events LLC as Loss Payee on your equipment policy and as an Additional Insured on your General Liability Policy prior to the rental. Otherwise, purchase of Rental Protection Fee will be required.

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