Find all the information you need about the rental process, deliveries and pickup, and the rental protection plan.
Yes, Charlotte Party Rentals offers free delivery, setup, and take down for certain rental packages and under specific conditions:
Free delivery, setup, and take down for:
To qualify for free services:
For orders outside these conditions, delivery fees and additional setup charges may apply.
You can contact Charlotte Party Rentals for a precise quote and to confirm if your specific needs qualify for free delivery and setup.
Every event is unique, so our Event Consultants will do their best to tailor your order to reflect your ideas. The more details you share (e.g., preferred colors, themes, activities), the easier it is for them to bring your vision to life.
Don't hesitate to ask questions, whether you have everything planned or you are seeking for input from our side. We're here to assist you in any way we can.
To guarantee your desired rental equipment, we highly recommend reserving as soon as possible. Popular items and peak seasons (weekends, holidays) book up quickly.
However, if you’re in a pinch, don’t hesitate to call us. We’ll do our best to accommodate your last-minute needs based on availability.
Please note:
Ready to make your reservation? Choose your preferred method:
Yes, we currently require a minimum order of $850 in order to be able to deliver your rental items for free.
However, under certain circumstances, we may be able to accommodate free delivery on orders slightly below this amount.
These exceptions depend on:
For an accurate quote and confirmation on whether your order qualifies for an exception, please contact us. We're happy to discuss your specific needs and find the best solution for your event.
be all good to go.
Payment Options and Information:
Deposits:
Full Payment:
Notes:
We accept all major credit cards: Visa, MasterCard, Discover and American Express.
Rescheduling and cancellation policy:
The rescheduling and cancellation policy can only be waived for Hurricane Weather Warnings, issued for your event location.
We've been providing tents and other event equipment rentals since 2007, helping countless clients create unforgettable memories.
Kindly check out About Us page for more information.
Charlotte Party Rentals is a fully insured North & South Carolina company (including commercial auto and worker's compensation insurance).
We can provide a copy of our insurance policy upon request.
Please note:
Onsite Hours and Delivery:
Delivery & Pickup: Mondays to Fridays, 9:00 AM to 4:00 PM.
To ensure your event runs smoothly, we can generally set up tents 3-4 days before your event start date.
As most events happen on weekends, deliveries are typically made from Wednesdays to Fridays, depending on order volume.
Special Requests:
While your presence isn’t always mandatory at delivery, we highly recommend you or a trusted representative be present. This ensures the delivery goes smoothly and meets your event needs, including
Note - Remember, you're responsible for all delivered items once delivery is complete. Multiple delivery trips may incur additional fees.
Note - During booking, we normally require you to provide a site image or photo with clear markings indicating where you want the tent and other rentals placed. This serves as a helpful reference even if you can't be present during setup. However, our professional installers retain final discretion based on safety and feasibility to ensure a successful event.
To ensure a smooth and efficient delivery, please take a moment to prepare your tent site beforehand:
- Remove any vehicles or other objects that might block our delivery crew's access.
- Clear the tent site of any removable obstructions, such as toys, furniture, trash, debris, and animal waste.
- Complete any necessary mowing or landscaping before delivery.
If you have a scheduled landscaper, inform them about any changes to their access schedule to avoid conflicts with the delivery.
Tipping for tent delivery is not a standard practice in the event rental industry, as the delivery fee often covers the driver's compensation. However, your appreciation for their efforts is always welcome!
A tip of 10-15% of the delivery fee shows your gratitude for their effort and will be welcomed with a smile.
You can protect your event with Charlotte Party Rentals' Peace of Mind Rental Protection.
Accidents happen, but you shouldn't be held responsible for unexpected damage or theft to your rented equipment. Our Peace of Mind Rental Protection program offers
Limited liability: Say goodbye to the worry of being charged hundreds or even thousands of dollars for accidental damage.
Peace of mind: Focus on enjoying your event knowing you're covered for unforeseen mishaps.
Simplified process: We take care of the hassle, leaving you to relax and celebrate.
Yes, Charlotte Party Rentals' Rental Protection Plan does cover loss due to vandalism or theft. However, there are a few important points to note:
Unlike many misleading options, Charlotte Party Rentals' Peace of Mind Rental Protection offers real value and transparency:
Clear and honest coverage: No hidden clauses or fine print. You'll know exactly what's covered and what your deductible is.
True protection: We cover you for both accidental damage and theft/vandalism, unlike many other plans that only offer limited coverage.
No surprise expenses: Say goodbye to the worry of being responsible for thousands of dollars in damages. Our program limits your potential financial burden.
Built on trust: With over a decade of experience, Charlotte Party Rentals has a reputation for excellence. We designed this plan with your needs in mind.
Our Rental Protection Plan is an affordable way to safeguard your event. It costs just 8% of your rental total.
Do you have your own equipment insurance? Great!
To waive our Rental Protection Plan fee, please provide a Certificate of Insurance before your rental date. The certificate should:
Important: Failure to provide the certificate will require purchasing the Rental Protection Plan.
724 Montana Dr Suite J, Charlotte, NC 28216, United States
704-377-5867
info@CharlottePartyRentals.net
© 2023, Charlotte Party Rentals. All Rights Reserved.
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